Customer Relations Officer
The Customer Relations Officer will handle client inquiries, maintain customer satisfaction, and ensure smooth communication before and after sales.
Core Responsibilities
• Manage client communication across all channels
• Resolve customer concerns and document feedback
• Guide clients through service and product details
• Maintain accurate customer records
Requirements
• Diploma or Degree in Communication, PR, or related field
• Strong interpersonal and problem-solving skills
• Excellent phone and email etiquette
• Customer service experience is an advantage